FairPlay Privacy Policy – Information for Indian Users

This Privacy Policy describes how FairPlay may collect, use, process, store and protect personal information of Indian users when they access our website, mobile services, account features and related services. This is a policy that users should read and understand how their information may be dealt with while using the platform.

1. Information We May Collect

Fairplay may collect personal and technical information when users create an account, access platform features, complete transactions, or contact customer support.

Information may include:

    • Name and date of birth
    • Mobile number and email address
    • Account and profile information
    • Identity and KYC information
    • Deposit and withdrawal records
    • Device, browser, and IP information
    • Platform usage and session activity
    • Customer support communications

The type of information collected may depend on how users interact with FairPlay and the services they access.

2. How FairPlay May Use Your Information

FairPlay may process collected information to operate the platform, provide account services, maintain security, and manage eligible transactions.

Information may be used to:

    • Create and manage accounts
    • Verify user identity and account ownership
    • Process deposits and withdrawal requests
    • Provide platform features and services
    • Maintain transaction records
    • Detect suspicious or unauthorized activity
    • Respond to customer support requests
    • Provide eligible promotions and account updates
    • Improve platform functionality
    • Meet applicable legal and compliance requirements

Where required, personal information should be processed with an appropriate legal basis or user consent.

3. FairPlay ID and Account Information

A Fairplay ID or other registered account information may be linked to a user’s profile, wallet, verification status, transaction activity, and available services on the platform.

Account information may be used to identify the correct user, maintain account functionality, process eligible requests and provide access to supported services.

It is the responsibility of Users to keep their account information accurate and to protect their credentials against unauthorized access.

4. Account and KYC Information

FairPlay may require you to undergo Know Your Customer (KYC) procedures for certain account or transaction related activities.

Based on the verification needed, users may be prompted to provide identity information or supporting documents. This information may be processed in the following manner:

    • Confirm identity
    • Verify account ownership
    • Review eligible transactions
    • Prevent fraud or account misuse
    • Meet applicable compliance requirements

Users are asked to provide correct details during verification.

5. FairPlay Login and Account Security

When users sign into their accounts using Fairplay Login, information may be processed to authenticate the account and help prevent unauthorized access.

Security checks may include information from your registered account, password, OTP verification, device information, IP addresses or login activity.

Users must always set strong password and shall not share their password or OTP with any other person. If we see unusual activity on your account, you may need to verify your identity.

6. Payment and Transaction Information

FairPlay may process payment-related information when users make deposits or submit eligible withdrawal requests.

This may include:

    • Transaction amount
    • Payment method
    • UPI or bank information
    • Wallet details
    • Transaction reference
    • Payment status
    • Deposit and withdrawal history

Banks, payment processors, UPI providers, digital wallets, or other payment services may also process information according to their own privacy policies and terms.

7. FairPlay App and Mobile Information

When users access the FairPlay App or mobile services, certain device and technical information may be processed to provide functionality, compatibility, and security.

This may include:

    • Device type
    • Operating system
    • Browser or app version
    • IP address
    • Session information
    • Technical and performance data

Certain mobile features may also require device permissions. Users should review requested permissions and manage them through their device settings where applicable.

8. Cookies and Similar Technologies

FairPlay may use cookies and similar technologies to maintain user sessions, remember preferences, support security, measure performance, and understand how visitors interact with the platform.

Cookies may help with:

    • Account sessions
    • User preferences
    • Platform security
    • Website functionality
    • Performance measurement
    • Relevant promotional features

Users may be able to control certain cookies through their browser settings. Disabling essential cookies may affect some platform features.

9. How We May Share Information

FairPlay may share necessary information with selected third parties when required to provide, secure, or support its services.

These may include:

    • Payment providers
    • Identity-verification services
    • Hosting and technical providers
    • Customer-support services
    • Fraud-prevention and security providers
    • Professional advisers
    • Legal or regulatory authorities where required

Third parties that independently process personal information may have their own privacy policies and data-handling practices.

10. How We Protect Personal Information

FairPlay may use technical and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

Security measures may include:

    • Secure connections
    • Encryption
    • Account authentication
    • OTP verification
    • KYC procedures
    • Access controls
    • Transaction monitoring
    • Fraud-prevention measures

Users should also protect their accounts by keeping passwords private, avoiding suspicious links, and never sharing OTPs.

No online system can guarantee absolute security.

11. How Long We Keep Your Information

FairPlay may retain personal information so long as is reasonably necessary to provide account services and to comply with applicable operational, security, dispute-resolution, fraud-prevention, legal or compliance requirements.

Retention periods may vary based on the type of information and the purpose for which the information was collected.

Information may be deleted, anonymized or otherwise handled in accordance with applicable retention requirements when it is no longer required.

12. Privacy Rights of Indian Users

Depending on applicable Indian data protection requirements and the circumstances of processing, users may have certain rights in relation to their personal information.

These may include the ability to:

    • Request information about personal data processing
    • Request correction of inaccurate information
    • Request updating of incomplete information
    • Request deletion or erasure where applicable
    • Withdraw consent where processing relies on consent
    • Raise a grievance about personal data handling

Certain requests may be subject to identity verification, legal obligations, retention requirements, fraud prevention measures or other applicable exceptions.

13. Contact FairPlay About Privacy

For questions about this Privacy Policy, to submit an applicable privacy request, or if you have concerns about how your information is handled, you may contact FairPlay using the official support channels available on the platform.

Available contact methods may include:

    • WhatsApp
    • Live Chat
    • Email
    • Privacy/Grievance Contact: [Add Official Contact Details]

FairPlay may need to verify the identity of the user before processing certain privacy requests related to the user’s account.

Users should never give their account password or OTP to make a privacy or customer-support inquiry.